Shipping policy
Digital patterns
Crochet patterns are digital files. Nothing is posted or shipped, so there are no delivery charges, customs fees, or waiting times.
As soon as your payment is confirmed, a download link appears on your order confirmation screen and the same link is emailed to the address you used at checkout. Delivery is immediate and does not depend on business hours, weekends, or public holidays.
Your download link does not expire, so you can come back and download your pattern again whenever you need it. Patterns are PDF files and open on a phone, tablet, or computer with any free PDF reader.
If a pattern does not arrive, please check your spam or promotions folder first and make sure the email address on your order is correct. If it still has not arrived, email us and we will send it straight to you.
Physical items
Where an order contains a physical item, the following applies.
Delivery estimates. The processing time and expected delivery window for each item are shown on its product page and confirmed in your order confirmation email. Estimates are given in good faith and are not guarantees, as carriers and customs can add delays outside our control.
Shipping cost. Available shipping options and their cost are shown at checkout before you pay.
Tracking. When your order is dispatched you will receive an email with tracking details, where tracking is available for your delivery method.
Customs and import duties. International orders may attract import duties, taxes, or customs charges on arrival. These are set by your country, are not included in the price you pay us, and are the responsibility of the person receiving the order.
Delivery addresses. Please check your address carefully at checkout. We cannot redirect an order once it has been dispatched, and parcels lost because of an incorrect or incomplete address cannot be refunded.
Orders containing both. If your order includes a pattern and a physical item, the pattern is delivered immediately by email and does not wait for the physical item to ship.
Delays or missing parcels. If tracking has not updated for a while, or your parcel has not arrived within the estimated window, get in touch and we will chase it with the carrier.
Contact us
Email: contact@mediacraftdigital.com
Phone: +1 307 204 5682